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Sidmon Sports , is committed to providing top-quality products at cost-competitive prices without compromising on the quality of the products. We keep our customers updated on the delivery status of their samples/order/s. The customer support contact email address is info@sidmonsports.com and the contact number is +92-332-4300043. You can either text your message or call for the latest updates on the status of your shipment or any urgent inquiries.
Sidmon Sports well understand the needs of the customers therefore each and every inquiry is entertained with due importance and is timely answered. The general reply time is 6 business hours.
Since we receive numerous inquiries every day requesting samples of our products for quality evaluation purposes, we have devised a policy to offer samples on request.
A– We do not stock or store any products, all the products are made to order therefore we require a minimum of 15 working days to supply the sample/s order requested.
However, if we already have samples ready for certain products, they can be shipped after receiving the sample payment + shipping cost in our business account, Once the payment is received the sample/s order will be shipped the same day by courier, and we shall also send you the digital image of the product/s before shipping as a proof.
If it is even one piece or pair, we shall entertain each and every inquiry in its turn. Therefore, we shall appreciate your patience to wait for the requested samples.
B– Generally, All the samples are shipped to customers’ courier accounts against the payment of the sample products. The sample/s payment can be transferred by using Wire Transfer (TT) to our business account or Western Union, whichever is convenient to you. We do not ship free samples. In case a customer does not have a courier account number he/she can request the sample by paying for the sample/s cost and the freight charges as well to our business account using wire transfer (TT) or Western Union whichever is convenient.
The minimum order quantity or the initial test order for any product is 15 Pieces/Pairs per size per color. On special request, we can produce two sizes and colors instead of one size and color.
The minimum order amount acceptable for the very next order proceeding with the initial sample order is US$:2500. We prefer to work on minimum order amount instead of minimum order quantity. It means you can place an order with us for different assorted items.
We generally require 3 to 4 four weeks to complete your order, however, the order completion time depends on the quantity of your order. You will be informed about the exact completion time of your order beforehand. After the order is completed it generally takes approximately one week for the shipment to reach its destination by air. By sea, the delivery time is approximately 25 days. In certain cases, it might take 30 to 45 days by sea as well.
You can send us the scanned or digital images/ drawings of your own designs or models of the products that you would like us to develop specially for you If you do not find the required products on our website or PDF catalog. We guarantee 100% secrecy of your new designs. Our R&D department is equipped with the latest state of the art machinery and skills and will develop any new product and design as per your requirement.
We always well come to our customer’s requests for private labeling and branding and we offer OEM & ODM services. We can place your logos and labels on the products as well. The printing or labeling cost will be quoted after checking the design of the labels or logos. We have the latest printing facility that does woven labels, embroidery, patches, screenprint, and sublimation printing on the products. We may not charge any extra amounts for printing or labeling for simple designs.
We accept advance payment through wire transfer (TT) in our company bank account.
Transfers through Western Union or Moneygram are also acceptable for small orders and sample orders.